Sen Heng - TAK NAK!!

Well, suppose I have never thought of doing this as i were trying to give chances to this Sen Heng to solve the issue before we get really really mad. But then, the only thing we got at the end was more and more disappointment, sigh. They left me no choice.

The situation was, my family in law has bought a Compaq home PC from this Sen Heng 2 years back. At that time, in order to get the sales, they have promised my father in law this and that. My FIL even top up for the extended warranty which they claimed sure won't have any problems on warranty. Then start from few months back around June, my younger brother and sisters in law experienced trouble on PC halted during usage and the PC was no able to be turned on until it has totally power off for at least 1 hour or at most few hours. The PC was then sent to Sen Heng Taman Connaught branch to claim for warranty and to request to check on the problems. After 3 weeks time, the PC finally come back after we keep calling to check on status. At first the PC was able to be used normally. Until July, the system start to crash again. This time the PC was totally hang and never able to turn on again after it was turned off. Again the CPU was send to warranty at the same branch. Because the CPU can't even reach the Bios, therefore we suspected it was the motherboard faulty and request to replace with a new one. And the good service start from here. We give Sen Heng a call after 2 weeks to check on status, they informed the CPU still haven't fixed, nevermind. After few days, we call them again on Friday night, they claimed the service department was closed and they can only check the status for us on Monday. And guess what, on Monday the phone was unreachable all the time until someone get the phone call, they said the person in charge was out for dinner and they will get him to call us back when he's back. We waited, no one has call back. Til we try to call them again, the phone has returned to "unreachable" status again. WTF!!

After 3 weeks, my FIL went there himself to check. They lied to him claiming that the CPU has been fixed but just no one to collect from the warranty factory only. However, 2 days later they informed that the CPU still not yet fixed when we call them. What a liar. And you know what, today they informed my FIL that the CPU has been missing and they ask is it it has already been collected by me. WTF!! You know what does that mean, that means they never even bother taking care of the warranty items securely.

So conclusion is, to whoever thought of buying products from Sen Heng, please cancel the thought as you might regret later when you face the situation like us.
Sen Heng Tak Nak.